COMPLAINTS PROCEDURE
How to Submit a Complaint
“Transparency and fairness are at the core of our relationship with every client.”
1. Purpose
In accordance with IVASS Regulation No. 24/2008 and Article 10 of the Insurance Code (Legislative Decree 209/2005), EIS Broker provides a clear, accessible procedure for handling client complaints.
2. How to File a Complaint
Complaints must be submitted in writing, including:
• Name, surname, and contact details of the complainant;
• Description of the issue and policy or quotation reference;
• Supporting documents (if applicable).
Send your complaint via:
Email: ba********@*******er.it
Postal mail:
European Insurance Solutions Broker srls
Via Santa Lucia, 44 – 71036 Lucera (FG) – Italy
3. Handling Procedure
• The complaint is registered and acknowledged within 5 working days;
• EIS Broker provides a reasoned written response within 45 days;
• If the complaint concerns the insurer, it will be forwarded to the relevant insurance company.
4. Further Remedies
If you are not satisfied with the outcome or do not receive a response within 45 days, you may contact:
IVASS – Istituto per la Vigilanza sulle Assicurazioni
Via del Quirinale, 21 – 00187 Roma – Italy
Website: www.ivass.it
Email: tu****************@***ss.it
For disputes involving insurance contracts, alternative mechanisms such as ADR (Alternative Dispute Resolution) or ARBITER for Financial Disputes (ABF) may be used.
5. Contact
For clarification or further information, please contact:
ba********@*******er.it
+39 0881 522814 – +39 0881 366552
